Refund policy

Return & Refund Policy – ApnaVault

At ApnaVault, customer satisfaction is important to us. Since we work with trusted third-party suppliers, our return and refund process follows supplier policies to ensure fair handling for both customers and our business.

1. Return Eligibility

You may request a return or replacement if:

  • The product is damaged
  • The product is defective
  • You received the wrong item
  • The item is missing parts or accessories

The return request must be made within:

7 days of delivery

2. Non-Returnable Items

We do not accept returns for:

  • Change of mind
  • Used products
  • Items damaged by misuse
  • Personal care items
  • Clearance or final sale items

This rule is important because suppliers typically reject these cases, and accepting them would create a financial loss for the store.

3. Return Process

To request a return:

  1. Contact us at apnavault@gmail.com
  2. Provide:
    • Order number
    • Clear photos or video of the issue
  3. Our team will review and initiate the return request with the supplier
  4. The courier will pick up the product (if approved)

Returns without approval may not be accepted.

4. Refund Policy

Refunds are issued when:

  • The returned item is received and verified
  • The supplier approves the refund

Refund timeline:

  • UPI / Wallet: 3–5 business days
  • Bank / Card: 5–7 business days

Refunds will be processed to the original payment method.

5. Replacement Policy

We provide a free replacement if:

  • The item is damaged
  • The item is defective
  • Wrong product delivered

Replacement is subject to product availability from the supplier.

If the product is out of stock, a refund will be issued instead.

6. Order Cancellation

Orders can be canceled:

  • Before the product is shipped

Once shipped, cancellation may not be possible.

If prepaid:

  • The refund will be processed automatically.

7. Return Shipping Charges

  • If the issue is from our side (damage, defect, wrong item): Free return
  • If the return reason is not valid: Return may be rejected

This matches how most Indian dropshipping suppliers operate.

8. Contact Information

For return or refund requests, contact:

Email: apnavault@gmail.com
Business Name: ApnaVault
Support Hours: Monday to Saturday, 10 AM – 6 PM