Shipping policy

Shipping Policy – ApnaVault

We are committed to delivering your orders in a timely and reliable manner. This Shipping Policy explains how orders are processed, shipped, and delivered across India.

1. Shipping Locations

We currently ship to:

All locations within India

At this time, we do not offer international shipping.

2. Order Processing Time

Orders are processed within:

1–2 business days

Orders are not processed or shipped on:

  • Sundays
  • Public holidays

Once your order is processed, it will be handed over to our shipping partners for delivery.

3. Estimated Delivery Time

Delivery time depends on your location and product availability.

Estimated delivery time:

  • Metro cities: 3–5 business days
  • Other cities and towns: 4–7 business days
  • Remote areas: 5–9 business days

Delays may occur due to:

  • Weather conditions
  • Courier delays
  • High order volume
  • Public holidays

4. Shipping Charges

Shipping charges may vary depending on:

  • Product weight
  • Delivery location
  • Ongoing promotions

Typical shipping options:

  • Standard Shipping: Free or calculated at checkout
  • Cash on Delivery (COD): Additional fee may apply

All shipping charges will be clearly displayed before you complete your purchase.

5. Order Tracking

Once your order is shipped:

  • You will receive a tracking number via
    • Email
    • SMS
    • WhatsApp (if available)

You can use this tracking number to monitor your delivery status.

6. Delayed or Lost Orders

If your order is delayed beyond the estimated delivery time:

  • Please contact our support team
  • We will coordinate with the courier partner to resolve the issue

If an order is confirmed lost in transit:

  • A replacement or full refund will be issued

7. Incorrect Address

Please ensure your shipping address is accurate.

We are not responsible for delivery issues caused by:

  • Incorrect address
  • Incomplete address
  • Wrong phone number

If an order is returned due to incorrect details:

  • Re-shipping charges may apply

8. Cash on Delivery (COD)

We offer Cash on Delivery (COD) on eligible orders.

Important notes:

  • COD availability depends on your location
  • Please keep the exact payment amount ready
  • Orders may be confirmed via phone before dispatch

9. Damaged Package on Delivery

If the package appears damaged:

  1. Record an unboxing video
  2. Do not discard packaging
  3. Contact us within 48 hours

This helps us process replacements or refunds quickly.

10. Contact Information

If you have questions about shipping:

Email: apnavault@gmail.com
Business Name: ApnaVault
Support Hours: Monday to Saturday, 10 AM – 6 PM